TrenchCalc Help Center
Find answers, guides, and support for TrenchCalc
Getting Started
Learn the basics and setup
Account & Billing
Subscriptions and payments
Troubleshooting
Fix common issues
Getting Started
TrenchCalc is available on the Google Play Store for Android devices and the App Store for iOS devices. Search for "TrenchCalc" or visit our product page and click the download button.
Yes! TrenchCalc offers a free tier with basic trench volume calculations. You can upgrade to Pro tiers for advanced features like cement stabilization and AI-powered tools.
Operating System:
• Android: Android 9 (API 28+) or higher
• iOS: iOS 17.0 or higher
RAM:
• Minimum: 3GB
• Recommended: 4GB or more
Storage:
• Base app size: 200MB
• Recommended free storage: 2GB
LiDAR Scanner Requirements:
The Site Survey (LiDAR scanning) feature requires:
• iPhone 12 Pro or later, or
• iPad Pro 11" or 12.9" (3rd generation or later)
An internet connection is needed for premium features.
Features & Calculations
Yes! TrenchCalc supports vertical walls, battered walls, and benched configurations. You can define multiple zones (foundation, bed, haunch, side fill, overlay) with different materials and culvert installations.
To save your project, click on the gear icon on the top right corner of the app bar to open settings. In the top left corner, scroll down and either click "Quick Save" or click on "Manage Saves" and then click the "Save Current" button on the bottom right corner.
Each tier includes more features than the previous one. Free includes basic calculations, Basic adds cement stabilization and culverts, and Premium adds LiDAR volume scanning and additional advanced features. See the features section in the app's paywall or visit our pricing page with detailed features comparison table for full details.
Account & Billing
Subscriptions are managed through the Google Play Store (Android) or App Store (iOS). On Android, open the Play Store app, go to Menu > Subscriptions, find TrenchCalc, and manage your plan. On iOS, open the App Store app, tap your profile icon, go to Subscriptions, find TrenchCalc, and manage your plan. You can upgrade, downgrade, or cancel anytime.
We accept all payment methods supported by the Google Play Store (Android) and App Store (iOS), including credit/debit cards, PayPal, carrier billing, and store balance. Payment is processed securely by Google or Apple respectively.
Refunds are handled according to Google Play Store (Android) or App Store (iOS) policies. You can request a refund within the applicable window through the respective store. For issues beyond this window, contact our support team directly.
Troubleshooting
Try these steps: 1) Force close the app and restart it, 2) Clear app cache in Settings > Apps > TrenchCalc > Storage, 3) Ensure you have the latest version from Play Store, 4) Restart your device. If issues persist, contact support.
If you believe there's an error with the calculations, export your project and send it via the contact form for review.
We love feedback! Use the contact form to report bugs or request features. Include your device model, app version, and screenshots if possible. You can also use the in-app feedback form.
Still need help?
Our support team is here to assist you with any questions or issues
Contact Support