EngSiteTools Privacy Policy

Effective Date: January 7, 2026

Last Updated: January 7, 2026

EngSiteTools values your privacy. This policy explains what data we collect, how it is used, and your rights as a user. We comply with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable privacy laws. This policy applies to EngSiteTools and its products. Our product TrenchCalc™ has its own dedicated privacy policy, available at engsitetools.com/trenchcalc/privacy.html.

What Is Personal Data?

At EngSiteTools, we consider personal data to be any information that relates to or can identify an individual. This includes direct identifiers (like your name and email) and indirect identifiers that could reasonably be used to identify you.

Data Collection

We collect the following types of data through our website:

Contact Form Data: When you submit our contact form, we collect your name, email address, phone number (optional), company name (optional), and message content. This information is used to respond to your inquiries.
Usage Data: We may collect anonymous interaction data (such as page views, time spent on pages, and navigation patterns) to improve our website content and user experience.
Cookie Data: We use cookies and similar tracking technologies as described in the Cookies section below.

How We Use Your Personal Information

We use your personal data for the following purposes:

Responding to inquiries: To answer your questions submitted via our contact form
Website improvement: To analyze how visitors use our website and improve user experience
Communications: To send you information you've requested
Legal compliance: To meet our legal obligations

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use

Necessary Cookies: Required for the website to function properly. These cannot be disabled.
Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. This helps us improve our content and user experience. You can opt out of analytics cookies using our cookie consent banner.
Functional Cookies: We use Google Translate to provide language translation services. This stores your language preference.

Managing Cookies

You can manage your cookie preferences at any time in several ways:

Cookie Consent Banner: When you first visit our website, a cookie consent banner will appear at the bottom of the page. You must make an explicit choice: accept all cookies, reject optional cookies, or customize your preferences. Optional cookies are disabled by default until you provide explicit consent.
Cookie Settings Link: You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of any page on our website.
Browser Settings: You can also disable cookies through your browser settings, though this may affect website functionality.

Third-Party Services

We use third-party services to support our website:

Website Services

Google Analytics – to analyze website traffic and user behavior (uses cookies). You can opt out using our cookie consent banner.
Google Translate – to provide language translation services (uses cookies).
FormSubmit – to process contact form submissions securely. Form data is sent via email and is not stored on FormSubmit servers.

Data Retention

Contact Form Data: Contact form submissions are retained for as long as necessary to respond to your inquiry and are deleted within 24 months of resolving the inquiry. We do not create user accounts on our website.
Usage Data: Retained for 24 months for analytics purposes
Cookies: Retention periods vary by cookie type (see cookie settings)

Unsolicited Personal Information

If we receive personal information that we did not actively solicit (for example, additional details included in a support email), we will assess whether we could have collected that information under APP 3. If the information is not required for our functions or activities, we will destroy or de-identify it as soon as practicable, unless we are required or authorised by law to retain it.

Data Security

We implement industry-standard security measures to protect your data:

Encryption: All data in transit uses HTTPS/TLS encryption
Access Controls: Limited access to personal data on a need-to-know basis
Secure Storage: All data stored with appropriate security measures

Australian Privacy Rights

If you are located in Australia or the APPs otherwise apply to you, you have the following rights:

Access: Request access to the personal information we hold about you.
Correction: Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Anonymity and Pseudonymity: Where lawful and practicable, you can interact with us anonymously or using a pseudonym.
Complaints: Lodge a privacy complaint with us and, if you are not satisfied with our response, escalate it to the Office of the Australian Information Commissioner (OAIC).

To exercise these rights, please contact us using the details below and we will respond within a reasonable period (generally within 30 days). Further information about your rights is available from the OAIC at www.oaic.gov.au.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you provide explicit consent
Contractual necessity: To fulfill our obligations when you use our services
Legal compliance: To comply with applicable laws and regulations
Legitimate interests: For website improvement and security purposes

Your Rights

If you reside in jurisdictions such as the European Union or United Kingdom, you may also have the following rights under the GDPR and comparable privacy laws (Australian-specific rights are outlined in the section above):

Access: Request a copy of your personal information
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your personal information (right to be forgotten)
Portability: Export your data in a machine-readable format
Object: Object to processing of your personal information

EngSiteTools does not sell or share personal information with advertisers.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about the personal information we collect, use, and disclose
Right to Delete: You can request deletion of your personal information
Right to Opt-Out: You can opt-out of the sale of your personal information (we do not sell personal information)
Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your CCPA rights, see the Contact section below.

Data Processors

We use the following third-party services that process your data under data processing agreements (DPAs):

Google Analytics: Website analytics (DPA: Google Analytics Data Processing Terms)
Google Translate: Language translation services (DPA: Google Cloud Data Processing Agreement)

FormSubmit: Contact form routing (data transmitted only, not stored). FormSubmit routes contact form submissions via email and does not store data on their servers.

International Data Transfers

Your personal information may be transferred to, and processed in, countries outside your country of residence when we use the following providers:

United States: Google Analytics (website analytics), Google Translate (language translation services), and FormSubmit (contact form routing).

Where required, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) for EU/UK data transfers, Google Cloud and FormSubmit data processing agreements, and compliance with applicable privacy laws.

Children's Privacy

Our website is not intended for children under 13 years of age (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Data Breach Notification

In the event of a data breach that affects your personal information, we will:

Assess the breach and notify the Office of the Australian Information Commissioner (OAIC) and affected individuals in accordance with the Australian Notifiable Data Breaches (NDB) scheme.
Where the GDPR applies, notify relevant EU/UK data protection authorities and affected users within 72 hours of becoming aware of the breach.
Notify other relevant data protection authorities where required
Provide details about the breach and mitigation steps

Contact

If you have any questions about this privacy policy or to exercise your privacy rights, you can reach us at:

Entity: Vincent Zheng (trading as EngSiteTools)
ABN: 49 868 421 517

Email: support@engsitetools.com

Business Address:
202/37 Barrack St
Perth WA 6000
Australia